We aim to dispatch all orders as quickly as possible, with most orders leaving us within 1–2 working days. We send UK orders using Royal Mail's Second Class service, which aims to deliver within three working days. As part of Royal Mail's updated, more sustainable delivery model, Second Class deliveries are now made on alternate weekdays in many areas, helping to reduce environmental impact while maintaining reliable delivery times. You'll receive a confirmation email once your order has been dispatched so you can keep an eye on its journey.

Yes, our t-shirts are designed to be true to size with a comfortable, relaxed fit that's easy to wear every day. We recommend ordering your usual size, but if you prefer a more oversized look, simply size up. You'll also find a detailed size guide on every product page to help you choose the perfect fit before you order.

Yes, we do offer free delivery in the UK.

If you need to get in touch, you can reach us via the Contact page. We aim to reply within 1–2 working days.

GOTS certified organic cotton is cotton that has been independently certified to the Global Organic Textile Standard (GOTS), one of the world's leading standards for organic textiles. It ensures the cotton is grown without harmful pesticides or synthetic fertilisers while also meeting strict environmental and social criteria throughout the manufacturing process. At Complicated Co., we choose GOTS certified organic cotton because it supports better farming practices and higher standards across the supply chain.

Yes, organic cotton is generally better for the environment than conventional cotton because it is grown without harmful synthetic pesticides and fertilisers. Organic farming encourages healthier soil, supports biodiversity and typically uses farming methods that are kinder to the planet. Choosing organic cotton clothing is one small way to reduce the environmental impact of your wardrobe while investing in clothing designed to last.

Organic cotton is more expensive than regular cotton because it costs more to grow, harvest and certify. Farmers use more sustainable farming methods, avoid synthetic chemicals and often produce lower yields than conventional cotton farms. While the initial cost is higher, organic cotton clothing is often made to higher quality standards, making it a better long-term investment for both you and the planet.

Slow fashion is an approach to clothing that focuses on quality over quantity, encouraging people to buy fewer, better-made pieces that last. Instead of following fast-changing trends, slow fashion prioritises timeless design, responsible production and thoughtful consumption. At Complicated Co., we embrace slow fashion by creating premium organic cotton clothing designed to become everyday favourites, not disposable fashion.

Yes. Complicated Co. clothes are ethically made using suppliers who meet recognised social and environmental standards. Our garments are produced in factories that are independently audited for fair working conditions, and we carefully choose partners who share our commitment to responsible manufacturing. We believe looking after people is just as important as looking after the planet.

Our garments are currently manufactured in:

• Bangladesh
• China

We work with established production partners and prioritise ethical frameworks, material testing, and responsible processes over country-based assumptions.

We continue to review suppliers and standards as the brand grows.

The main difference between organic cotton and regular cotton is how the cotton is grown. Organic cotton is produced without synthetic pesticides, herbicides or genetically modified seeds, while regular cotton farming often relies on these chemicals. Organic cotton is also typically softer, more breathable and a more sustainable choice for people who want clothing with a lower environmental impact.

If something doesn’t feel right, unworn and unwashed items can be returned within 30 days of receiving your order. Full details can be found on our Shipping & Returns page.

We ship to the USA with a choice of two delivery options. Standard international shipping is available for a flat rate of£14.99, with an estimated delivery time of 7–14 working days, while Express International Shipping is available for £24.99, with delivery typically taking 3–5 working days. For international orders.