Terms of service

Overview

These Terms of Service govern your use of the Complicated Co. website and the purchase of products from us. By accessing our site or placing an order, you agree to these terms.

Products & orders

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse an order at our discretion.

We aim to ensure product descriptions and pricing are accurate, but errors may occasionally occur. If an error is identified, we will contact you before processing your order.

Pricing & payment

All prices are shown in GBP (£) and include VAT where applicable. Payment is taken securely at checkout using Shopify’s payment systems and approved third-party providers.

Delivery

Delivery times and costs are shown at checkout. While we aim to dispatch orders promptly, delivery times are estimates and may vary due to circumstances beyond our control.

Returns & refunds

Our returns policy forms part of these terms. Please refer to the Shipping & Returns page for full details on eligibility and process.

Intellectual property

All content on this website, including text, images and branding, is the property of Complicated Co. and may not be reproduced or used without permission.

Liability

Complicated Co. will not be liable for any indirect or consequential loss arising from the use of our website or products, except where required by law.

Nothing in these terms limits your statutory rights.

Changes to these terms

We may update these Terms of Service from time to time. The most current version will always be available on this page.

Contact

If you have any questions about these terms, please contact us at:
contact@complicatedco.co.uk

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