Shipping & Returns
Shipping
We currently ship within the UK. Orders are processed within 1–2 working days, excluding weekends and bank holidays.
Delivery times and costs are shown at checkout. Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.
Returns
If something doesn’t feel right, unworn and unwashed items can be returned within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn and in their original condition
- Original packaging should be included where possible
Once your return is received and approved, refunds will be processed back to the original payment method. Please note that return postage costs are the responsibility of the customer unless the item is faulty.
Exchanges
If you’d like to exchange an item, please contact us via the Contact page and we’ll help where we can, subject to stock availability.
Faulty items
If you believe an item is faulty, please get in touch as soon as possible with details and photos where relevant so we can resolve the issue promptly.
Need help?
If you have any questions about shipping or returns, you can contact us at
contact@complicatedco.co.uk
Complicated Co. is a trading name of Your Gob Ltd, a company registered in England and Wales (Company No. 15760735).