Frequently Asked Questions

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ABOUT US

Who is behind Complicated Co.?

Jodie Horgan. Founder, Warwickshire-based, slightly obsessed with organic cotton and honest business. Complicated Co. exists because fashion should be straightforward...good fabric, real sizing, no nonsense.

Are you an independent brand?

Yes. Completely independent. No investors, no fast fashion parent company, no algorithm telling us what to make.

Do you use AI to design your collections?

No. We use opinions.

Are Complicated Co. clothes ethically made?

Yes. Complicated Co. clothes are ethically made using suppliers who meet recognised social and environmental standards. Our garments are produced in factories that are independently audited for fair working conditions, and we carefully choose partners who share our commitment to responsible manufacturing. We believe looking after people is just as important as looking after the planet.

Where are Complicated Co. clothes made?

Our garments are currently manufactured in:

  • Bangladesh
  • China

We work with established production partners and prioritise ethical frameworks, material testing, and responsible processes over country-based assumptions.

We continue to review suppliers and standards as the brand grows.

THE PRODUCT

What is GOTS certified organic cotton?

Explains GOTS certification, organic farming standards, and the brand's material choice.

Is organic cotton better for the environment?

Explains the environmental benefits of organic cotton compared with conventional cotton.

Why is organic cotton more expensive than regular cotton?

Covers the higher costs of sustainable farming, certification, and production.

What is the difference between organic cotton and regular cotton?

Explains the differences in farming methods, chemicals, breathability, and environmental impact.

Is organic cotton good for hot weather?

Organic cotton can feel comfortable in warm weather because it is breathable and soft against the skin. Fabric weight, fit and the day you are having still matter — but if you are looking for an easy, natural-fibre tee for real life, organic cotton is a solid place to start. Our tees are made from 100% GOTS-certified organic cotton and are designed for everyday wear

SIZING

How do I know which size to order?

Use the size guide on each product page and measure yourself.

Are Complicated Co. t-shirts true to size?

T-shirts are true to size with a relaxed fit; customers can size up for an oversized look.

Do your clothes come in larger sizes?

Sizes go up to 4XL, with 5XL available by pre-order.

Do larger sizes cost more?

No, all sizes have the same price.

RETURNS

What is your return policy?

Unworn and unwashed items can be returned within 30 days; links to the Shipping & Returns page.

DELIVERY

How long will my delivery take?

Most orders dispatch within 1–2 working days; UK delivery is sent via Royal Mail Second Class, aiming for three working days.

Do you offer free delivery in the UK?

Yes, free UK delivery is offered.

Do you ship outside the UK?

Describes USA shipping options: £14.99 standard delivery and £24.99 express delivery.

CONTACT

How can I contact customer service?

Customers can use the Contact page; replies typically take 1–2 working days.

Still got a question?

Directs customers to email contact@complicatedco.co.uk.

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